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News : Khoros Joins Adobe Exchange Partner Program

#contactcenterworld, @khoros

Austin, TX, USA, March 29, 2021 -- Khoros, a global provider in digital-first customer engagement software and services, announced that it has joined the Adobe Exchange Partner Program as a Premier Partner. The partnership solidifies years of successful integrations across the Khoros platform and the Adobe Experience Cloud to provide connected digital experiences and analytics for joint customers.

"Creating exceptional digital customer experiences starts with an understanding that technology isn’t a replacement for human connection. In fact, with the right partner, brands can harness technology to foster much deeper, personal relationships across their customer journey - relationships that will ultimately improve retention and drive growth. Together, Khoros and Adobe give brands this power. We’re excited to take our partnership with Adobe to the next level and help companies create customers for life," said Jack Blaha, CEO of Khoros.

Nik Shroff, senior director of global technology partners at Adobe, added, "In the experience economy, every business has to be a digital business. With Khoros’ platform, companies can execute impactful digital strategies that drive growth and customer experience. We look forward to continuing to work with Khoros to help shared customers thrive."

The Khoros platform, which features solutions for digital marketing, community management, and digital customer service, integrates across the Adobe Experience Cloud.

#contactcenterworld, @khoros

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Khoros, LLC:
Company LogoKhoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
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About Adobe:
Company LogoAdobe Systems, Inc is an American multinational computer software company headquartered in San Jose, California, United States.
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Today's Tip of the Day - Finding The Right Vendor

Read today's tip or listen to it on podcast.

Published: Tuesday, March 30, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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