San Francisco and Austin, Texas November 10, 2020 -- Khoros, a global provider in digital-first customer engagement software, announced its 2020 Autumn Innovation Release to bring the power of human connection to every customer’s digital journey. Product features launching in this release include new channels, experiences, and connectivity in the Khoros platform to manage teams and communities more effectively, including: Events and Slack integration in Khoros Communities; email support and expanded AI capabilities in Khoros Care; and unified organic and paid social media analytics for Facebook, Instagram, and now LinkedIn, plus custom metrics in Khoros Marketing.
"The global challenges of 2020 continue to put unprecedented pressure on companies to deliver exceptional digital-first experiences for their customers, and digital marketing, service, and customer experience teams are stretched very thin," said Jack Blaha, CEO of Khoros. "We’re proud to be delivering platform-wide innovation to help companies and their teams solve this challenge with technology that fosters deeper customer relationships and creates customers for life."
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Thursday, November 12, 2020
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