Austin, TX, USA, April 7, 2020 - Khoros, a global provider in customer engagement software, announced its Spring Innovation Release, featuring a new product to expand the Khoros Care solution: Khoros Modern Chat, which enables brands to chat live in real-time or anytime with customers and prospects.
The company also released new functionality to its Khoros Care solution, including live utilization analytics for smarter resource planning and instant customer feedback to understand NPS/CSAT across channels.
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The launch of Khoros Modern Chat combined with the enhancements to Khoros Care mean Khoros customers can improve the customer experience and reduce operational costs on digital channels.
"We’re excited to launch Khoros Modern Chat to help businesses serve their customers in the easiest way possible—on their website—which is critical during this time of crisis," said Mike Betzer, General Manager of Khoros Care. "More and more people are frustrated by calling 1-800 numbers and waiting on holds for a subpar experience. Customers expect digital options from contact centers and customer service teams. We’ve built the technology that will not only meet these high customer expectations, but also delivers the smart automation and analytics that help agents exceed them."
Posted by Veronica Silva Cusi, news correspondent
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Thursday, April 9, 2020
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