Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Austin, TX, USA, April 7, 2020 - Khoros, a global provider in customer engagement software, announced its Spring Innovation Release, featuring a new product to expand the Khoros Care solution: Khoros Modern Chat, which enables brands to chat live in real-time or anytime with customers and prospects.
The company also released new functionality to its Khoros Care solution, including live utilization analytics for smarter resource planning and instant customer feedback to understand NPS/CSAT across channels.
The launch of Khoros Modern Chat combined with the enhancements to Khoros Care mean Khoros customers can improve the customer experience and reduce operational costs on digital channels.
"We’re excited to launch Khoros Modern Chat to help businesses serve their customers in the easiest way possible—on their website—which is critical during this time of crisis," said Mike Betzer, General Manager of Khoros Care. "More and more people are frustrated by calling 1-800 numbers and waiting on holds for a subpar experience. Customers expect digital options from contact centers and customer service teams. We’ve built the technology that will not only meet these high customer expectations, but also delivers the smart automation and analytics that help agents exceed them."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Thursday, April 9, 2020
| 2.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) PH: +603 5569 9816  |
| 6.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 10.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) PH: 8005771872 |
| 15.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) PH: (+61) 406 501 368 |
| 20.) |  Empirix Hammer Cloud Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment. Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution. With HCP, it’s... (read more) PH: +1 978 313 7000 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
