#contactcenterworld, @khoros, @forrester
Austin, TX, USA, Aug 9, 2021 -- Khoros, a provider in digital-first customer engagement software and services, announced it has been named a Leader in The Forrester Wave™: Social Suites, Q3 2021.
According to Forrester, "Khoros’ deep capabilities in customer care and brand communities set it apart from other vendors in this space. [...] Customer references praised the vendor’s ‘fantastic’ and ‘phenomenal’ account management, emphasizing its strength as a partner. For enterprises with diverse needs across departments that don’t necessarily have shared goals, Khoros is a good fit."
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The report evaluated the nine most significant Social Suites providers on 36 criteria across three categories — current offering, strategy, and market presence. Khoros received the highest score in the strategy category and the highest scores possible in 12 criteria, including social customer response, social organic publishing, product vision, revenue, among others.
"We believe this recognition validates that our technology is delivering on our promise to help companies create customers for life. Additionally, receiving the highest score in the strategy category is, in our opinion, a testament to both our current success and the potential of our software and services in the future," said Jack Blaha, CEO of Khoros. "We’ve worked hard over the past two years to deliver the industry’s best, unified platform to connect and improve the digital experience through digital marketing, customer service, community engagement, and customer experience solutions. To be recognized by Forrester, a titan of the industry, is truly rewarding."
Posted by Veronica Silva Cusi, news correspondent
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Tuesday, August 10, 2021
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