News : Khushhalibank Selects C SQUARE to Deploy Genesys Customer Experience Management Solution
Karachi, Pakistan, Feb 5, 2019 -- Khushhali Microfinance Bank (KMBL) entrusted C Square to deploy Contact Center/CX Solution by Genesys and Avantage CRM.
Given the changing customer expectations during this fast paced digital transformation in the banking sector, Khushhali Microfinance Bank realizes the need to provide prompt, reliable and quality customer service across all touch points. Genesys Solution’s digital engagement multi-channel tools will support the long term vision of automation and efficiency of Khushhalibank in the customer experience domain.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The agreement identifying the areas of collaboration between the two institutions was signed at Khushhalibank’s head office in Islamabad on February 01, 2019. The agreement was signed by Ghalib Nishtar, President Khushhalibank and Ahsan Mashkoor, CEO C Square.
President KMBL, Ghalib Nishtar, said about the agreement "Customer satisfaction is a priority at KMBL. Since C Square is an expert in customer experience management, our collaboration with it marks yet another important initiative taken by the microfinance bank to provide enhanced customer experience. Under the agreement, we will avail a variety of services including Gensys voice portal, Gensys outbound, Gensys Social Media and Avantage CRM."
"Switching to the Genesys(R) contact center platform will help Khushhali Microfinance Bank take their customer experience into the new digital era. We are excited to work with such a forward-looking organization that constantly wants to improve customer experience and cross-channel engagement" says, Ahsan Mashkoor, CEO C Square.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Don't Assume Your Forecasting System Always Knows Best!
More Editorial From Genesys
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, February 6, 2019
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...