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News : Kimberly Lytikainen of Five9 Wins 2020 Aragon Research Women in Technology Award

#contactcenterworld, @Five9

San Ramon, CA, USA, Dec 4, 2020 -- Five9, a provider of the intelligent contact center, announced that Kimberly Lytikainen, General Counsel, Chief Compliance Officer and Corporate Secretary at Five9, has won the 2020 Aragon Research Women in Technology Award for Legal.

"Kimberly is well-deserving of receiving our 2020 Aragon Research Women in Technology Award for outstanding leadership and success in the legal field," said Jim Lundy, CEO and Founder of Aragon Research. "We were excited to see Five9 bring in a diverse and well-respected leader, such as Kimberly, as their new head of legal and we look forward to seeing her thrive at Five9."

This award reflects the achievements of women who have demonstrated outstanding personal and professional growth and significantly contributed to the technology industry. Ms. Lytikainen has shown outstanding work building business-enabling teams that facilitated the growth of many technology companies over a 25-year career, such as Sun Microsystems, NVIDIA, MINDBODY, and, most recently, Five9. Ms. Lytikainen joined Five9 as their first General Counsel and in less than a year has played a key role in scaling legal and compliance services with a business mindset to enable international growth, supporting best corporate governance practices and facilitating impactful transactions, such as the company’s recent acquisition of AI technology leader, Inference Solutions.

"I feel that this award is a reflection of all the great people I have worked with and the teams I have had the privilege to lead," said Kimberly Lytikainen, General Counsel, Chief Compliance Officer and Corporate Secretary at Five9. "It’s a joy to be part of a company like Five9 with a culture that empowers women leaders and respects each teammates’ unique abilities, as well as recognizes the power of Legal & Compliance as a strategic asset."

Ms. Lytikainen was formally presented with the award on December 3rd, 2020 at Aragon Transform, the annual Aragon Research awards ceremony.

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Monday, December 7, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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