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News : Kinetic Business by Windstream Launches OfficeSuite UC® to Small and Midsize Business Customers

#contactcenterworld, @windstream

Little Rock, AK, USA, Oct, 2019 -- Windstream, a provider of network communications and technology solutions that was recently named in research firm Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide 2019 report, has extended its proprietary unified communications solution to Kinetic Business by Windstream customers, serving the rapidly evolving needs of small and midsize businesses.

OfficeSuite UC is an over-the-top solution optimized for mobility with anywhere, anytime access from any device.

"At Kinetic Business, we’re focused on providing innovative communication solutions that help our customers win in a dynamic marketplace," said Jeff Small, president of the company’s consumer and small and midsize business segment. "OfficeSuite UC empowers businesses with mobile video presentation and conferencing capabilities that can be powerful tools to connect with customers."

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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Gartner’s Magic Quadrant for Unified Communications as a Service, Worldwide, published July 30, 2019, and authored by Daniel O’Connell, Megan Fernandez, Rafael Benitez, Christopher Trueman and Sebastian Hernandez, states, "Unified Communications as a Service (UCaaS) is now the preferred delivery option for SMBs below 1,000 employees… Virtually all research and development is now focused on the cloud, the market is competitive to keep pricing attractive, there is a fast pace of innovation, and few organizations wish to manage legacy infrastructure internally."

To be included in the Magic Quadrant for Unified Communications as a Service Worldwide, each solution provider must meet certain criteria. This criteria includes, "The provider must be a UCaaS platform vendor that has developed its own proprietary UCaaS application stack. The UCaaS provider must design, build, upgrade, support and operate the UCaaS platform (typically in its data center or in a partner data center) … The provider must have a UCaaS solution with VoIP, conferencing (audio, video and web), IM/presence, UM, and mobility." Gartner’s research publications provide analyses and conclusions of Gartner’s experts based on real-world performance.

"OfficeSuite has changed the way we do business, and really, where we do business," said Kinetic Business customer Megan Odom of Southern Insurance in Brinkley, Georgia. "My work takes me out of the office a lot; we have to inspect buildings and properties. But now my cell phone rings when my office phone rings. I can still take care of my clients. OfficeSuite has really helped us to not miss an opportunity."

#contactcenterworld, @windstream

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Windstream Enterprise:
Company LogoWindstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index.
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Published: Tuesday, October 29, 2019

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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