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News : King Cetshwayo District SAPS 10111 Number Down

#contactcenterworld

King Cetshwayo, South Africa, Jan, 2019 -- Residents within the King Cetshwayo District Municipality have been advised to use an alternative number if reporting a crime to SAPS in the district.

According to King Cetshwayo Cluster Police spokesperson, Captain Mbongeni Mdlalose, their 10111 emergency call centre line is currently not working due to a technical fault.

‘All crimes within the King Cestshwayo Cluster reported to the SAPS emergency 10111 call centre number runs through Empangeni.

‘There is currently a fault with the line and a team from Durban have been mobilized to come and resolve the issue,’ said Mdlalose.

Anyone wanting to report a crime within the district must contact SAPS on 079 5000 730 until the issue is resolved.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://zululandobserver.co.za/184231/breaking-king-cetshwayo-district-saps-10111-number/


Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Monday, January 14, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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