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News : King Power Corporation Drives Operational Cost Reduction and Enhanced Customer Experiences with 8x8

#contactcenterworld, @8x8

Singapore, Mar 5, 2024 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center, unified communications, and Communications Platform as a Service (CPaaS) provider, announced that has integrated 8x8’s SMS API solution into their e-commerce platform to enhance customer experiences while effectively reducing operational costs.

King Power Corporation, a duty-free retailers in the world, sought a strategic partner to optimize its e-commerce operations by elevating customer and employee communication experiences. Additionally, the company needed a communications solution that provided scalable and cost-effective support. King Power Corporation selected the 8x8 SMS API, enabling it to efficiently reach customers anywhere, anytime by automating notifications, one-time passwords, reminders, and alerts.

"King Power Corporation currently sends SMS messages to over 850,000 customers annually," said Boonthavee Jarudomrongsak, VP of Digital Delivery Management at King Power Corporation. "With 8x8, we are able to provide our customers with an elevated e-commerce experience they want and have come to expect from King Power Corporation, both on our website and the app."

"Customers expect a high level of customer service when interacting with e-commerce providers, which is why it’s so important that we provide companies the communications tools they need to meet these customer expectations," said Stephen Hamill, General Manager, CPaaS at 8x8, Inc. "At 8x8, we remain committed to delivering cutting-edge communication solutions that empower businesses to achieve their operational objectives efficiently and drive impressive cost-savings initiatives such as King Power Corporation was able to achieve."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://8x8.gcs-web.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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2024 Buyers Guide Visual Communications

 
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Optymyse - Digital Employee Engagement
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Co-Browsing Integration
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