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News : Kingspan Moves to the Cloud with 8x8

#contactcenterworld, @8x8

London, UK, Aug, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of insulation and building envelope solutions provider Kingspan Group plc, has deployed 8x8 X Series to support their global growth and streamline the employee and customer experience.

With growing demand for a single voice, video, team chat and contact centre solution, Kingspan needed to retire legacy PBXs and contact centre solutions and bring everyone onto a new cloud communications platform to improve employee productivity and customer experience. There was also a need to address significant gaps identified in its customer analytics and data. With multiple vendors and platforms used across the business and in different locations, having a single view of a customer had been an almost impossible task. In order to achieve this they required a single vendor to unite data spanning across their international offices, providing them with the insights needed to remain competitive in their market.

Working with their local technology partner Outsource, a solutions provider with experience in delivering solutions to mission critical business’, Kingspan selected the 8x8 Open Communications PlatformTM for operate-from-anywhere enterprise communications, combining voice, team chat, meetings, and contact centre solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics.

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Starting in the UK, Kingspan will deploy seats of the 8x8 cloud communications and contact centre solution across six countries, with first line support provided by 8x8 and Outsource.

"We’re moving toward a digital workplace and it's proving a powerful enabler for our business as we continue to grow. Not only does it allow us to improve employee productivity, but access to more data allows us to improve business insights and meet ever-changing customer needs. Working with local contacts at Outsource, who had global experience and expertise, was critical in helping us identify the best solution to meet our needs. We've got a great relationship with both Outsource and 8x8 that inspires confidence. They work hard, they're responsive, and their solutions lead the field, based on our experience," said Richard Gray, IT Manager - Operations at Kingspan Water and Energy.

"We are delighted to be working with Kingspan as they make their move to the cloud. 8x8 is committed to helping organisations improve employee productivity and customer experience as well enabling them to operate from anywhere, should they need to," said Jamie Snaddon, Managing Director, EMEA at 8x8. "With cloud communications now core to business operations, Kingspan has a future-proof communications strategy in place, increasing their business responsiveness, productivity and resilience. We look forward to working closely with Kingspan as they continue to scale their cloud communications operation across the globe."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - E-mail Management

Read today's tip or listen to it on podcast.

Published: Saturday, August 8, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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