London, UK, Aug, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of insulation and building envelope solutions provider Kingspan Group plc, has deployed 8x8 X Series to support their global growth and streamline the employee and customer experience.
With growing demand for a single voice, video, team chat and contact centre solution, Kingspan needed to retire legacy PBXs and contact centre solutions and bring everyone onto a new cloud communications platform to improve employee productivity and customer experience. There was also a need to address significant gaps identified in its customer analytics and data. With multiple vendors and platforms used across the business and in different locations, having a single view of a customer had been an almost impossible task. In order to achieve this they required a single vendor to unite data spanning across their international offices, providing them with the insights needed to remain competitive in their market.
Working with their local technology partner Outsource, a solutions provider with experience in delivering solutions to mission critical business’, Kingspan selected the 8x8 Open Communications PlatformTM for operate-from-anywhere enterprise communications, combining voice, team chat, meetings, and contact centre solutions fueled by shared intelligent communications services like AI-driven expert routing and predictive analytics.
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Starting in the UK, Kingspan will deploy seats of the 8x8 cloud communications and contact centre solution across six countries, with first line support provided by 8x8 and Outsource.
"We’re moving toward a digital workplace and it's proving a powerful enabler for our business as we continue to grow. Not only does it allow us to improve employee productivity, but access to more data allows us to improve business insights and meet ever-changing customer needs. Working with local contacts at Outsource, who had global experience and expertise, was critical in helping us identify the best solution to meet our needs. We've got a great relationship with both Outsource and 8x8 that inspires confidence. They work hard, they're responsive, and their solutions lead the field, based on our experience," said Richard Gray, IT Manager - Operations at Kingspan Water and Energy.
"We are delighted to be working with Kingspan as they make their move to the cloud. 8x8 is committed to helping organisations improve employee productivity and customer experience as well enabling them to operate from anywhere, should they need to," said Jamie Snaddon, Managing Director, EMEA at 8x8. "With cloud communications now core to business operations, Kingspan has a future-proof communications strategy in place, increasing their business responsiveness, productivity and resilience. We look forward to working closely with Kingspan as they continue to scale their cloud communications operation across the globe."
Posted by Veronica Silva Cusi, news correspondent
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Saturday, August 8, 2020
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