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News : Kisan Call Centres Launched in Jharkhand to Boost Farmers Productivity


Ranchi, Jharkhand, India, Dec 6, 2021 -- Farmers and livestock owners in Jharkhand can now get advanced technical information related to agriculture and animal husbandry via their phones.

This will greatly benefit the farmers of the state. To give the benefit of call centres to the farmers, preparations are being made by the Department of Agriculture and Animal Husbandry so that the farmers of the state can make use of it to boost their productivity.

Necessary steps will be taken related to the problems and suggestions of the farmers of the state through the centre. However, according to the information received from the sources, these Kisan call centre’s will be operated on an experimental basis for three years. Apart from this, along with the operation of the Kisan Call Center, a web-based portal will also be developed for the Kisan Call Center. The Department of Agriculture in the state of Jharkhand has also issued an RFP (Request For Proposal) for this project.

The professional consultant who will be selected for the call centre’s will also have to handle the helpline, survey and grievance management system for the farmers through the call centre. Any firm that is interested in this project can submit its proposal by December 15, 2021, online.

Farmers don’t have access to information about advanced farming.

Farmers of Jharkhand are deprived of getting precious information about advanced agricultural techniques due to a digital divide which gives birth to a lack of dissemination of technical information, this has been one of the primary reasons for the lack of crop production in agriculture.

Agricultural universities, Krishi Vigyan Kendras and NGOs are trying their best to employ various means to mitigate these shortcomings, however, due to a lack of infrastructure for information dissemination media these shortcomings have not been overcome thus far.
Kisan call centres: A brief history

In January 2004, the Department of Agriculture and Cooperation of the Ministry of Agriculture of the Government of India decided to establish Kisan Call Centers in all states of the nation to give aid to farmers from these agricultural challenges. The major goal of these call centres was to give effective solutions to farmers' issues in their regional languages as soon as possible.

Agriculture gets a boost

Kisan Call Center, which is equipped with telecommunications, computers, and other modern facilities, was established by the government to provide solutions to farmers’ problems, as well as keep them updated with various state or federal government schemes promoting agriculture in their regional language to help them make full use of the facilities to boost their productivity as a whole.


Posted by Veronica Silva Cusi, news correspondent

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2024 Buyers Guide Knowledge Management


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eGain Corporation

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eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.


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livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.


ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

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