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News : Kisan Call Centres Launched in Jharkhand to Boost Farmers Productivity

#contactcenterworld

Ranchi, Jharkhand, India, Dec 6, 2021 -- Farmers and livestock owners in Jharkhand can now get advanced technical information related to agriculture and animal husbandry via their phones.

This will greatly benefit the farmers of the state. To give the benefit of call centres to the farmers, preparations are being made by the Department of Agriculture and Animal Husbandry so that the farmers of the state can make use of it to boost their productivity.

Necessary steps will be taken related to the problems and suggestions of the farmers of the state through the centre. However, according to the information received from the sources, these Kisan call centre’s will be operated on an experimental basis for three years. Apart from this, along with the operation of the Kisan Call Center, a web-based portal will also be developed for the Kisan Call Center. The Department of Agriculture in the state of Jharkhand has also issued an RFP (Request For Proposal) for this project.

The professional consultant who will be selected for the call centre’s will also have to handle the helpline, survey and grievance management system for the farmers through the call centre. Any firm that is interested in this project can submit its proposal by December 15, 2021, online.

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Farmers don’t have access to information about advanced farming.

Farmers of Jharkhand are deprived of getting precious information about advanced agricultural techniques due to a digital divide which gives birth to a lack of dissemination of technical information, this has been one of the primary reasons for the lack of crop production in agriculture.

Agricultural universities, Krishi Vigyan Kendras and NGOs are trying their best to employ various means to mitigate these shortcomings, however, due to a lack of infrastructure for information dissemination media these shortcomings have not been overcome thus far.
Kisan call centres: A brief history

In January 2004, the Department of Agriculture and Cooperation of the Ministry of Agriculture of the Government of India decided to establish Kisan Call Centers in all states of the nation to give aid to farmers from these agricultural challenges. The major goal of these call centres was to give effective solutions to farmers' issues in their regional languages as soon as possible.

Agriculture gets a boost

Kisan Call Center, which is equipped with telecommunications, computers, and other modern facilities, was established by the government to provide solutions to farmers’ problems, as well as keep them updated with various state or federal government schemes promoting agriculture in their regional language to help them make full use of the facilities to boost their productivity as a whole.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://krishijagran.com


Today's Tip of the Day - Check Your Automated Attendant Regularly

Read today's tip or listen to it on podcast.

Published: Wednesday, December 8, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

9.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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