Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Kisan Call Centres Launched in Jharkhand to Boost Farmers Productivity

#contactcenterworld

Ranchi, Jharkhand, India, Dec 6, 2021 -- Farmers and livestock owners in Jharkhand can now get advanced technical information related to agriculture and animal husbandry via their phones.

This will greatly benefit the farmers of the state. To give the benefit of call centres to the farmers, preparations are being made by the Department of Agriculture and Animal Husbandry so that the farmers of the state can make use of it to boost their productivity.

Necessary steps will be taken related to the problems and suggestions of the farmers of the state through the centre. However, according to the information received from the sources, these Kisan call centre’s will be operated on an experimental basis for three years. Apart from this, along with the operation of the Kisan Call Center, a web-based portal will also be developed for the Kisan Call Center. The Department of Agriculture in the state of Jharkhand has also issued an RFP (Request For Proposal) for this project.

The professional consultant who will be selected for the call centre’s will also have to handle the helpline, survey and grievance management system for the farmers through the call centre. Any firm that is interested in this project can submit its proposal by December 15, 2021, online.

Farmers don’t have access to information about advanced farming.

Farmers of Jharkhand are deprived of getting precious information about advanced agricultural techniques due to a digital divide which gives birth to a lack of dissemination of technical information, this has been one of the primary reasons for the lack of crop production in agriculture.

Agricultural universities, Krishi Vigyan Kendras and NGOs are trying their best to employ various means to mitigate these shortcomings, however, due to a lack of infrastructure for information dissemination media these shortcomings have not been overcome thus far.
Kisan call centres: A brief history

In January 2004, the Department of Agriculture and Cooperation of the Ministry of Agriculture of the Government of India decided to establish Kisan Call Centers in all states of the nation to give aid to farmers from these agricultural challenges. The major goal of these call centres was to give effective solutions to farmers' issues in their regional languages as soon as possible.

Agriculture gets a boost

Kisan Call Center, which is equipped with telecommunications, computers, and other modern facilities, was established by the government to provide solutions to farmers’ problems, as well as keep them updated with various state or federal government schemes promoting agriculture in their regional language to help them make full use of the facilities to boost their productivity as a whole.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://krishijagran.com


Today's Tip of the Day - Promotions & Incentives

Read today's tip or listen to it on podcast.

Published: Wednesday, December 8, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th AMERICAS Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 34339 
Showing 1 - 1 of 3 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =