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News : Kiwi.com Connects with Customers Around the Globe Powered by Vonage

#contactcenterworld, @vonage, @kiwicom247

Holmdel, NJ, Dec. 12, 2023 - Kiwi.com, a global travel tech company making travel accessible for everyone, has announced it is leveraging Vonage's SMS API to engage with customers wherever they are in a timely manner for better engagement and a better overall customer experience. Vonage is a global provider in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson (NASDAQ: ERIC).

Headquartered in the Czech Republic, Kiwi.com is a global travel-tech company with an algorithm that enables users to find better flight route options and prices other search engines can't see. 

"With an average of 70,000 seats sold daily and the goal to remove any travel-related anxiety, we need to make sure that every passenger is kept fully up to date with the status of their travel. Vonage supports us with this communication sending around 200,000 SMS messages a week, to keep customers informed as they travel the globe," said Pavel Reznícek, Group Product Manager for Kiwi.com. "A lot of these messages are time sensitive - a changed flight, a missed connection - and may need the customer to respond or take action within the hour. Thanks to the Vonage SMS API we are able to reliably communicate with customers worldwide - and not only that, we have the ability to confirm the status of messages sent to be sure that our customers are getting the important details they need for a smooth trip."

"We are excited to work with innovative businesses like Kiwi.com to deliver dynamic and engaging customer experiences that redefine the modern travel experience," said Vikram Khandpur, Senior Vice President CPaaS Products and Developer Experience, Vonage. "Vonage's CPaaS platform makes it easy to embed verification, fraud detection, automated alerts—not to mention voice, video, and customer insights—directly into every traveler interaction, leading to better communications, connections and engagement."

#contactcenterworld, @vonage, @kiwicom247

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Vonage:
Company LogoVonage (NYSE: VG) is a provider of communications services connecting individuals through broadband devices worldwide. Our technology serves approximately 2.4 million subscribers. We provide communication solutions that offer flexibility, portability and ease-of-use. Our Vonage World plan offers unlimited calling to more than 60 countries with popular features like call waiting, call forwarding and voicemail - for one low monthly rate. Vonage Holdings Corp. is headquartered in Holmdel, New Jersey. Vonage is a registered trademark of Vonage Marketing Inc., a subsidiary of Vonage Holdings Corp.
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About Kiwi.com:
Company LogoKiwi.com, formerly known as Skypicker, is an online travel agency with groundbreaking Virtual Interlining technology and a focus on exceptional customer service. Our flight search algorithm allows our customers to combine flights from airlines who do not normally collaborate onto a single itinerary, often resulting in significant savings.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Thursday, December 14, 2023

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2024 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hubâ„¢, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
 

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