News : KKTCell Provides Customer Service Utilizing Defne’s Call Center Solution
Istanbul, Turkey, March 26, 2015 -- Defne, a provider of telecom solutions, software products and services for communications networks, is pleased to announce the successful results of call center operations of Kuzey Kibris Turkcell (KKTCell), a subsidiary of Turkcell in Northern Cyprus, utilizing Defne’s Call Center (Interactive Voice Response - IVR) solution. Defne’s Call Center Solution was deployed in KKTCell network 2 years ago and has been upgraded in 2014.
After complete renovation of its call center and IVR systems through cooperation with Defne, KKTCell is now able to offer its subscribers the ability to complete a variety of transactions via their mobile phone.
The main goal of the Call Center (IVR) solution provided by Defne is to improve the communications life style of subscribers by saving time spent on support services. KKTCell customer support center was completely renovated in 2013 with Defne’s Call Center (IVR) solution. In 2014, the center was upgraded with the ‘Mini IVR System’ to allow subscribers direct access to the most frequently used customer services. With this addition, KKTCell is able to lower its operational expenses while at the same time eliminating any loss of calls and increasing customer satisfaction.
Ali Gurler, Head of ICT at KKTCell commented, "We are proud to see the positive results of our collaboration with KKTCell. Since the first day of its foundation, Defne has been a company that specialized in mobile value added services (VAS), IVR and call center solutions," said Oguz Haliloglu, CEO at Defne. "We give great importance to the user experience. As we did in the KKTCell case, we constantly improve our products according to the market conditions and dynamics with the feedback we receive from our customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Continuous Improvement
Defne, established in 1996, is a leading global provider of telecom solutions, software products and services for communications networks. Today, more than 25 service providers across 20 countries serving over 500 million subscribers are driving revenue growth and increasing customer loyalty with Defne’s solutions and services. Expertise on IN, IVR, and messaging combined with a wealth of skilled resources, allows Defne to provide reliable and scalable solutions that seamlessly integrate with existing customer infrastructure.
About Kuzey Kibris Turkcell:
Kuzey Kıbrıs Turkcell began to serve its subscribers as a foreign associate of Turkcell Communication Services Inc. on August 3, 1999.
Published: Tuesday, March 31, 2015