#contactcenterworld, @km2solutions, @Frost_Sullivan
SÃO PAULO, Brazil, March 30, 2022 -- Based on its recent analysis of the customer experience outsourcing services market, Frost & Sullivan recognizes KM2 Solutions with the 2022 Central American and Caribbean Company of the Year Award for its distinctive customer-centric approach and deep commitment to innovation. In 2021, the company leveraged a combination of organic and inorganic growth strategies to achieve a revenue increase, cementing its dominance in nearshore outsourcing in the region.
"In the past year, KM² increased capacity within existing countries of operation, specifically in Colombia, the Dominican Republic, Honduras, and St. Lucia," said Riana Barnard, Best Practice Research Analyst at Frost & Sullivan. "It recently partnered with private equity firm H.I.G. Capital to fuel its growth and expansion. This partnership enabled KM² to reinvest in its employees, embrace new technologies to expand its business lines, and add major US companies across multiple verticals to its client base."
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"KM² complements its skilled resource pool with an array of automation and AI-based tools, allowing it to offer self-service and automate simple and repetitive transactions to decrease costs, reduce errors, and save agent time," noted Sebastian Menutti, industry principal for Frost & Sullivan. "Its focus on both customer and employee experience as well as its forward-looking business strategies are expected to help it expand its footprint and service portfolios in the Central American and Caribbean market."
Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies and the resulting leadership in terms of customer value and market penetration.
Posted by Veronica Silva Cusi, news correspondent
About KM2 Solutions:
KM² Solutions is a nearshore company that provides value to our clients by delivering reliable, effective Call Center and Risk Management Solutions supporting a variety of industry verticals. We have locations in the Caribbean and Central America.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Thursday, March 31, 2022
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