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News : KMC’s Call Centre Evokes Good Response
Kakinada, India, June 1, 2016 -- Be it irregular supply of drinking water, non-removal of garbage from litter bins or absence of functioning of the street-lighting system, the problems will be solved with just a telephone call now. The timeframe for addressing the complaint is anything between two hours and two-three days.
After being declared a ‘Smart City’ by the government of India, the Kakinada Municipal Corporation launched the call centre in the first week of April and has won the hearts of the public. On an average, 10-15 complaints a day are being addressed by the call centre, which is also functioning as a control room and incident command centre for the KMC.
Launched on April 8, the centre has received 445 complaints and grievances from the public till date, in which 394 issues were addressed and the addressing of the remaining 51 complaints and grievances was in progress. People can bring their complaints and grievances to the call centre by dialling between 6 a.m. and 10 p.m. every day. The telephone conversation will be recorded automatically and the same will be forwarded to the section officer concerned.
The complainant will be given a token number for future reference. Once the issue is addressed, the officer concerned will send the feedback to the centre, from which it will reach the complainant in the form of voice mail and SMS. Tech-savvy citizens can also use the Internet portal service to lodge their complaint.
They can log on to the website and upload their grievance.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, June 2, 2016