#contactcenterworld, @kmslighthouse, @foundeverglobal
Miami, FL, USA, and Tel Aviv, Israel, June 14, 2023 - KMS Lighthouse, a global provider in knowledge management, announced its partnership with Foundever™, a global provider in the customer experience (CX) industry, combining its knowledge management technology and strategic expertise implementing customer and agent experiences with Foundever to deliver end-to-end knowledge management for large enterprises.
"Foundever, as one the largest BPOs employing 170,000 associates around the globe, with a great focus on customer experience will leverage the unique KMS Lighthouse technology to provide better service for their global clients," said Sagi Eliyahu, CEO of KMS Lighthouse. "KMS Lighthouse has seen hyper growth in the last 2 years as organizations' knowledge management needs have significantly grown."
"Pairing a powerful knowledge management platform with a team of content specialists helps our clients maximize the benefits of their knowledge base and see better return on investment, as well as a significantly reduced average handling time and increased self-service success for end-users," said Ana Athayde, Global Head of Technology & Partnerships, Foundever. "When knowledge management is powered by the right technology and expertise, our clients' agents are more productive, have improved response quality and see lower error rates."
Posted by Veronica Silva Cusi, news correspondent
About KMS lighthouse:
MS Lighthouse is a global provider of SaaS knowledge management technology.
Foundever™ is a global provider in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Published: Friday, June 16, 2023
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