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News : KMS Lighthouse Extends Its Knowledge Base Integration to Freshworks Marketplace
Tel Aviv, Israel, Oct, 2019 -- Freshworks Inc., a customer engagement software company, and KMS Lighthouse, a knowledge management solutions provider, announced an offering to integrate expanded support for existing Freshworks customers. Together, these integrated solutions boost agent response efficiency by providing them access to a centralized knowledge base that in turn enhances customer satisfaction.
KMS Lighthouse integrates with three of Freshworks' main products so that sales, tech teams, and call center agents can further streamline responses to their customers.
Sagi Eliyahu, CEO of KMS Lighthouse, says: "We're extremely happy with our Freshworks partnership. Together, we are building winning solutions for our customers and partners which leverage the best of both worlds by delivering our knowledge management platform and our internationally sought-after technologies to the Freshworks ecosystem — helping large organizations save time and money while increasing both agent and customer satisfaction."
"The integration is a great choice for businesses who use KMS Lighthouse and want Freshworks' customer engagement software to equip their teams with the latest sales, service and support information. With the combined power of Freshworks and KMS Lighthouse our joint customers get the latest insight to improve the customer experience". Anand Venkatraman, VP of Global Partnerships at Freshworks
Posted by Veronica Silva Cusi, news correspondent
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Freshworks provides organizations of all sizes with SaaS solutions that make it easy for customer support, sales and marketing professionals to communicate effectively with customers for better service while also collaborating with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat and Freshmarketer. Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. Freshworks' headquarters are located in San Bruno, Calif.
About KMS lighthouse:
Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
Published: Monday, October 21, 2019
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