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News : KMS Lighthouse Named in the Gartner's Cool Vendors in CRM
San Francisco, April 28, 2014 -- KMS lighthouse, a provider of customer knowledge solutions, announced its inclusion on the list of "Cool Vendors in CRM Customer Service, 2014" report by Gartner, Inc. published April 15, 2014.
KMS lighthouse provides proactive, deductive knowledge that can transform Customer Care by allowing a novice user to act faster and more accurately. The company was named by Gartner as a Cool Vendor in Cool Vendors in CRM Customer Service report, 2014 . Gartner's annual report identifies Cool Vendors with innovative approaches, tools and technologies for creating positive customer service experiences.
According to Gartner, "Knowledge management for customer service is re-emerging as a key concern for customer service businesses and IT leaders." KMS Lighthouse's customers say that the platform was able to find answers over 80% of the time in under five seconds.
"We feel we are privileged to be one of the companies included in the Cool Vendor report by Gartner," said Shahar Ben Ami, CEO of KMS lighthouse. "We deliver what we believe is the most critical component of a great customer experience - we deliver Knowledge Driven Experience (KDE), and we do it fast. Very fast! The future of customer care is in self-service and the future of self-service is in mobile. Mobile KDE will transform customer care".
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
About KMS lighthouse:
KMS lighthouse hit the ground running with an innovative customer and mobile knowledge management solution. The company creates a new category in the knowledge management space by providing a fast experience, less than 5 seconds to knowledge, with unparalleled accuracy. In the past 12 month, KMS lighthouse more than tripled its business and recently opened offices in Russia, Asia, US and in Israel.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Tuesday, April 29, 2014