Henderson, NV, USA, July, 2019 -- Knoah Solutions, Inc., a global business process outsourcing company, announced that it had been recognized as an Aspirant among Contact Center Outsourcing (CCO) Providers by the Everest Group in its report titled "CCO - Service Provider Landscape with PEAK Matrix™ Assessment 2019."
"We have been at the forefront of the BPO industry's digital transformation for nearly two decades," said CEO and co-founder, Sri Myneni . "To be recognized by Everest for the fourth consecutive year affirms our leadership and expertise in blending advanced technologies like AI and real-time analytics with operational best practices to support our growing, digitally focused customer base."
"We are finding great success in helping growing companies that are disrupting the status quo in their industries," according to Ralph Barletta, Knoah's Executive Vice President and co-founder, "Those companies need a partner that can help them navigate the challenges of modern, omnichannel support and enhance their branding and customer loyalty through excellent customer experiences. Knoah is able to provide the agility, technology, and scalability these companies need as they grow from small pilots to large multi-location operations."
This report examines the global Contact Center Outsourcing (CCO) market and evaluates the positioning of service providers on the Everest Group PEAK Matrix™. It provides insights into the changing market dynamics, service provider delivery with a focus on their AI and digital engagement capabilities, and Everest Group's remarks on service providers' key strengths and areas of improvement. The findings are based on more than 3,000 active CCO deals and is updated annually.
Posted by Veronica Silva Cusi, news correspondent
About Knoah Solutions:
Whether you’re a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand. Our customizable and flexible, multichannel solutions help you meet the needs and challenges of each of your customers through voice, chat and email to our award-winning TotalAssure QA third-party call monitoring solution; all powered by our proprietary WFO tool, KnoahsARK. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IAOP.
About Everest Group:
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals.
Published: Tuesday, July 23, 2019
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.