News : KnoahSoft Announces General Availability of Harmony™ Cloud
KnoahSoft, a global workforce optimization (WFO) solutions provider, announces that its new Harmony Cloud solution is generally available. KnoahSoft Harmony Cloud is a secure Workforce Optimization (WFO) solution delivered as a software-as-a-service (SaaS) application.
KnoahSoft Harmony Cloud makes it possible for all contact centers – regardless of size, function or budget – to access a full range of WFO capabilities to improve agent performance and the overall customer experience by enabling contact centers to integrate critical customer experience disciplines such as quality management, speech analytics, call recording, coaching and learning, balanced scorecards and deep reporting into their customer interaction processes.
With Harmony Cloud, organizations get all the benefits of the best workforce optimization and performance management technologies while avoiding the significant costs of purchasing hardware and software and then tasking IT staffs to maintain, support and upgrade the solution. Customers automatically receive all software updates and enhancements through their browsers for the life of their contract.
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KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support.
Published: Thursday, September 25, 2014