News : KnoahSoft Expands Multi-vendor Integration Support
KnoahSoft, a global workforce optimization solutions provider, announced that version 4.5 of its comprehensive Workforce Optimization suite, Harmony™, is generally available.
KnoahSoft Harmony gives contact centers enterprise-level interaction recording, quality, performance and workforce management, and analytics functionality. Harmony is a secure web-based platform that is seamlessly integrated from end-to-end to provide flexibility, scalability and ease of use.
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KnoahSoft Harmony delivers 100% call recording, with web-based quality management, reporting, analytics, coaching, elearning and survey solutions to contact centers to stay secure, compliant, improve performance and remain competitive. Offering the latest enterprise application technology tuned to the contact center environment, KnoahSoft is known for its affordable, award-winning products, global footprint, on-demand scalability and outstanding support.
Published: Thursday, October 8, 2015