#contactcenterworld, @zoho, @knowlarity
Gurgaon & Chennai, India March, 2016 -- Knowlarity and Zoho announced the integration of SuperReceptionist, a virtual contact center solution, and Zoho CRM, a customer relationship management platform. Now, Knowlarity and Zoho users will be able to make calls using SuperReceptionist from within Zoho CRM.

"With this integration, call center agents will have all the customer information accessible in one place during the call, hence achieving more results in a day. Businesses will be able to deliver better customer experience as the conversations are more contextual and personalized," said Prashanth H N, Director & Head of Product Management, Knowlarity Communication

"At a time when India has become home to the third largest number of startups in the world, businesses need a way to not just acquire, but also retain customers in order to thrive. By integrating Zoho CRM and SuperReceptionist, we are helping businesses do both," said Raju Vegesna, chief evangelist, Zoho. "Zoho CRM provides thousands of Indian startups with a rich repository of information and sales insights. Now, we also give these businesses a comprehensive view of their customer interactions, helping them make intelligent sales decisions."

#contactcenterworld, @zoho, @knowlarity

Laura Collins, Editorial Management
Source: https://www.zoho.com