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News : Knowlarity, Zoho Integrate Platforms
Chennai, India, March 9, 2016 -- Knowlarity and Zoho announced integration of SuperReceptionist, a virtual contact centre solution, and Zoho CRM, a customer relationship management platform. Now, Knowlarity and Zoho users will be able to make calls using SuperReceptionist from within Zoho CRM.
This integration, available immediately, reduces after-call work and minimizes average handling time for salespeople. Automated data entry also brings down human errors that occur while documenting customer information.
"With this integration, call centre agents will have all the customer information accessible in one place during the call, hence achieving more results in a day. Businesses will be able to deliver better customer experience as the conversations are more contextual and personalized," said Prashanth H N, director and head of product management, Knowlarity Communications.
Posted by Veronica Silva Cusi, news correspondent
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Knowlarity is a leading cloud telephony company in Asia, which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses. As of 2014 Knowlarity serviced 7000 customers.
About Zoho Corporation:
Zoho Corporation founded in 1996, is located in Chennai, Tamil Nadu, India. The company was founded and headed by Sridhar Vembu. who earlier worked in Qualcomm USA.
Published: Friday, March 11, 2016