News : KnowledgeShift Takes on Call Center Market with Fully Immersive Simulations
Chicago, IL, USA, Sept17, 2015 -- "When we launched our first product Mobi-RolePlay, customers asked us if we could add visual screens and mock database entry with our conversation simulator." state Nancy Munro CEO. "At the time this would have been really complex but found away around this."
ACES is a fully immersive call center simulator that allows companies to customize any type of call center scenario. User log into the simulator as if they are taking a real call. Through their headset, they can hear a pre-recorded coach giving them step by step instructions on what to type into the screen and what to say to the customer they are interacting with. As the user gets better and faster, you can introduce them to other versions of the scenario with less coaching to help them master the skills completely on their own.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
KnowledgeShift is a technology training firm specializing in role-playing and simulated conversations for employee development.
Published: Tuesday, September 22, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...