News : Knoxville’s 311 Call Center to Handle United Way's Helpline
Knoxville, TN, USA, June 5, 2015 -- Knoxville’s 311 Call Center soon will receive an increased number of calls, as the center also will handle the United Way’s 211 help line calls beginning July 1.
The 211 help line, which provides referrals to local service for people in need throughout the region, began in 1995. It is funded by the United Way and has been run under contract by the Knoxville-Knox County Community Action Committee for nine years, according to a news release.
CAC contracted the answering service to a center in Nashville in recent years, and will now move the service to Knoxville.
Ben Landers, president and CEO of United Way of Greater Knoxville, said in the release that the partnership between the CAC and Knoxville’s Call Center "makes sense."
"311 is right here in Knoxville and has a lot of expertise in handling a wide range of needs and requests," Landers said.
The contract is funded by United Way and will pay for an extra person in the 311 Call Center, as residents of 10 counties have access to the service.
CAC will manage the 211 data collection and database, which includes more than 2,000 names and phone numbers for governmental and nonprofit agencies in the 865 area code and Monroe County.
CAC will meet with 311 for feedback on callers’ requests to expand the database further, CAC’s Office on Aging Director Susan Long said in the release.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
More Editorial From Knoxville’s 311 Call Center
About Knoxville’s 311 Call Center:
Customer Service is what the City of Knoxville 311 center is all about. City residents can dial 3-1-1 to access information about services provided by the City.
About United Way:
United Way is a coalition of charitable organizations.
Published: Tuesday, June 9, 2015