News : Kobe Fire Department Launches Simultaneous Translation
June 2, 2014 -- The Kobe Municipal Fire Department has introduced a simultaneous translation service in five foreign languages so that non-Japanese callers can dial 119 and get their needs understood immediately.
The fire department operates a multi-language contact center, where translators of English, Chinese, Korean, Spanish and Portuguese are now on standby around the clock, officials said. The translation service began Sunday.
When a call comes in, a three-way conversation is initiated with a translator at the contact center and an operator at the fire department.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
Published: Tuesday, June 3, 2014