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News : Kolkata: 40 Arrested in Elliot Road Call Centre Bust

#contactcenterworld

Kolkata, India, July 4, 2023 - Cops have busted a fake call centre operating from Elliot Road adjoining Park Street in the wee hours of Monday. The call centre - a highly organized one - used to target Australians using multiple pretexts - offering discounts on OTT platforms, giving tech support or solving issues related to internet speed or software problems.

"Forty people - seven of them women - have been arrested and 30 others - who had joined in the past 10 days - were let off. A key accused was also let off as she is pregnant," said an officer. Those who have been working for months were picked up since "they would be in a reasonable position to know that fraud was getting committed".

Joint CP (crime) Shankha Shubra Chakrabarty stated that the two key operatives - Mohd sakir and Sayantan Das - have been nabbed.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com

About ContactCenterWorld:
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com

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Published: Wednesday, July 5, 2023

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2023 Buyers Guide
Get Listed
Recruitment Products/Services

1.)	Emmersion Automated Language Testing Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.)

MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.)

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.)	Vads VADS Recruitment Services VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.)

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.)	TactiCall Recruitment Services TactiCall Recruitment Services Permanent Placement Temporary / Labour Hire / Contingent and Contract Hire Recruitment Consulting Services Assessment Centre Design and Facilitation