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News : Kolkata Police Launches WhatsApp Helpline to Fight Cyber Crime

#contactcenterworld, @whatsapp, @kolkatapolice

Kolkata, India, March 18, 2021 -- Multiple steps by Kolkata Police to try and stop the cyber and elderly citizen-related crimes have helped raise general awareness but cops still feel that there is scope to improve grievance redress mechanism so that it works on real-time basis.

At least one division - Behala - has now launched a specific police station with a WhatsApp contact number where residents of the area can seek immediate help once they fall prey to cyber or petty crime.

The police stations have earmarked a tab - to be managed by a trained cop where residents will get ready answers - where to go, what to do and how to lodge a complaint. These WhatsApp number will also help cops contact respective banks and try and intervene before cheats can remove the money from accounts and wallets.

The WhatsApp message service is being seen as an extension of the more widely known Raksha Kavach system, launched by a detective department that aims to teach citizens how to protect themselves from cyber criminals, said sources. The Raksha Kavach programme has already reached some of the biggest complexes of the city and has been instrumental in ensuring that the residents report even those unsuccessful attempts by cyber crooks.

"Besides visiting each household and telling them about the dangers of cyber crimes, we are informing them of this WhatsApp number. Our main concern naturally lies with the elderly with whom we are spending more time and even helping them install the app and save the number. During Covid times, they need not come to the police station too. They can send their queries through this Whatsapp number," said a southwest division officer.

At Sarsuna police station alone, four police teams have already reached 1,500 households with whom they have shared the WhatsApp No.. DC (Behala) Syed Waquar Raza said that each police station in the division has broken down the police station into multiple beats and been campaigning on cyber security and local security issues.

Among the 20-point guidelines on use of the internet are the correct method to use Google Chrome, the necessity of not paying up on online sale platforms until satisfied with the product, and not to open insecure links.  

#contactcenterworld, @whatsapp, @kolkatapolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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About Kolkata Police:
Company LogoThe Kolkata Police Force is one of the six police forces of the Indian state of West Bengal. Kolkata Police has the task of policing the metropolitan area of Kolkata (formerly Calcutta), India, as defined under the Calcutta Police Act, 1866 and the Calcutta Suburban Police Act,1866.
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Today's Tip of the Day - What Does Your Business Need?

Read today's tip or listen to it on podcast.

Published: Friday, March 19, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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