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News : Kolkata Police Launches WhatsApp Helpline to Fight Cyber Crime

#contactcenterworld, @whatsapp, @kolkatapolice

Kolkata, India, March 18, 2021 -- Multiple steps by Kolkata Police to try and stop the cyber and elderly citizen-related crimes have helped raise general awareness but cops still feel that there is scope to improve grievance redress mechanism so that it works on real-time basis.

At least one division - Behala - has now launched a specific police station with a WhatsApp contact number where residents of the area can seek immediate help once they fall prey to cyber or petty crime.

The police stations have earmarked a tab - to be managed by a trained cop where residents will get ready answers - where to go, what to do and how to lodge a complaint. These WhatsApp number will also help cops contact respective banks and try and intervene before cheats can remove the money from accounts and wallets.

The WhatsApp message service is being seen as an extension of the more widely known Raksha Kavach system, launched by a detective department that aims to teach citizens how to protect themselves from cyber criminals, said sources. The Raksha Kavach programme has already reached some of the biggest complexes of the city and has been instrumental in ensuring that the residents report even those unsuccessful attempts by cyber crooks.

"Besides visiting each household and telling them about the dangers of cyber crimes, we are informing them of this WhatsApp number. Our main concern naturally lies with the elderly with whom we are spending more time and even helping them install the app and save the number. During Covid times, they need not come to the police station too. They can send their queries through this Whatsapp number," said a southwest division officer.

At Sarsuna police station alone, four police teams have already reached 1,500 households with whom they have shared the WhatsApp No.. DC (Behala) Syed Waquar Raza said that each police station in the division has broken down the police station into multiple beats and been campaigning on cyber security and local security issues.

Among the 20-point guidelines on use of the internet are the correct method to use Google Chrome, the necessity of not paying up on online sale platforms until satisfied with the product, and not to open insecure links.  

#contactcenterworld, @whatsapp, @kolkatapolice

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


About WhatsApp:
Company LogoWhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
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About Kolkata Police:
Company LogoThe Kolkata Police Force is one of the six police forces of the Indian state of West Bengal. Kolkata Police has the task of policing the metropolitan area of Kolkata (formerly Calcutta), India, as defined under the Calcutta Police Act, 1866 and the Calcutta Suburban Police Act,1866.
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Friday, March 19, 2021

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2024 Buyers Guide Training

 
1.) 
Happitu

Happitu
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the...
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2.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
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- Improves customer service skills and knowledge

3.) 
Service Quality Institute

Customer Service Training Programs
We have over 20 customer service training programs you can use on-site. With our technology, we eliminate 95% of all travel expenses for participants and trainers. The design of our programs reduces the training time by 80% which is the most expensive part of training and we eliminate the need for professional trainers and facilitators.
 

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