Hyderabad, India, Sept 21, 2022 - Rachakonda police on Wednesday arrested nine individuals in Kolkata who ran call centres and employed Telugu-speaking people to dupe people in Telangana and Andhra Pradesh.
The fraud call centers, which would dupe victims into parting with their money, ran in Bihar, West Bengal, Jharkhand and Mumbai and offered lucrative pay for the job.
Moreover, recognizing the potential in the Telugu states, they began to employ people fluent in the language to cheat people in Andhra Pradesh and Telangana.
The fact came to light after the Rachakonda police arrested nine persons including the mastermind of a lottery fraud racket Uttam Kumar Yadav (21) of Bihar along with Mudavath Ramesh, Jarupula Shankar, L Raju, K Ramchander, Mukesh Kumar, K Jagan Mohan Reddy, Orse Chandu and Gadhe Srisailam, all residents of Andhra Pradesh and Telangana.
....NOTE - content continues below this message
DON'T MISS THIS!
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!
>>>>> FIND OUT MORE: HERE
Mahesh Bhagwat, Rachakonda Police Commissioner said the gang was operating three call centres in West Bengal and on the pretext of gifts and lotteries were cheating people. Uttam Kumar was operating the call centers since 2017 in Bihar, Jharkhand, West Bengal and Mumbai and duped several persons on the pretext of personal loans, jobs, lotteries, redeeming credit card reward points and KYC updating.
"To easily convince the victims to depart with money, Uttam Kumar hired people fluent in Telugu and provided contact details. The executives will call the gullible victims, explain about the lottery and convince them to pay money for claiming the prize," explained the Commissioner of Police.
The police also found the gang was paying the Telugu-speaking executives a commission of 30 per cent for each task assigned to them.
The fraudster’s gang collected customer information from data providers such as Just Dial and Facebook ads. They then sent envelopes/ letters containing scratch cards to the victims saying they had won a lottery. They are asked to scratch the card, which would tell them they had won a Mahindra XUV vehicle or an equivalent amount.
"‘The ‘winners’ would then be asked to deposit money for claiming the vehicle towards GST, registration, delivery charges, security deposit and so on. After collecting the amount, they switch off the mobile phone and stop communication with the victim," he said.
Following a complaint from a victim, a special team was formed with the team on Wednesday raiding three call centers with the help of Kolkata police.
Posted by Veronica Silva Cusi, news correspondent
Published: Thursday, September 22, 2022
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.
Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.
When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.
With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.