News : Komutel Multimedia Kontact Solution Now Rated "Avaya Compliant"
Saint-Georges, Quebec, August 19, 2014 -- Komutel, a unified communication solution developer, announces that its multimedia 'Kontact' center solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration and communication software and services.
Kontact is a multimedia contact center solution for inbound call dispatch, also allowing emails and social media (Facebook and Twitter) notifications management. Kontact helps businesses manage organizations' inbound and outbound calls with ease of use, speed, and flexibility while maximizing productivity and service quality.
The application is now compliance-tested by Avaya for compatibility with Avaya Aura(R) Communication Manager 6.3 and Avaya Aura(R) Session Manager 6.3.
Komutel is a Technology Partner in the Avaya DevConnect program-an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
"We are very proud that our solution Kontact has passed compliance testing with the Avaya Aura platform. With completion of compliance testing, customers can deploy Kontact with confidence that it has been tested in an Avaya lab." - Michel Lacasse, President, Komutel Inc.
"Komutel Kontact has undergone formalized interoperability testing," said Eric Rossman, vice president, developer relations, Avaya. "Working with independent technology companies to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya." - Eric Rossman, vice president, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Peaks
More Editorial From Komutel inc
About Komutel inc:
Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel, leader in network and platform integration solutions (IT, VoIP, UC, Voice Mail, Mobility, Radio), is a recognized provider of user friendly, versatile and value added solutions. Komutel customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, August 20, 2014