News : Komutel's Kontact, a Contact Center Solution, Now Rated
St.Georges, Quebec, Canada, May 10, 2016 -- Komutel, a unified communication solution developer, announced that Kontact, its Contact Center Solution, is compliant with key collaboration solutions from Avaya, a global provider of business communications software, systems and services.
Kontact, a Contact Center solution, helps businesses to manage their inbound and outbound calls with ease of use, speed, and flexibility while maximizing productivity and service quality. The application is now compliance-tested by Avaya for compatibility with IP Office Server Edition Release 9.1 and IP Office 500 V2 Release 9.1 via TAPI.
Komutel is a Technology Partner in the Avaya DevConnect program-an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Komutel is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure-speeding deployment of new applications and reducing both network complexity and implementation costs.
"We are very proud that our solution Kontact has passed compliance testing with the Avaya platform. Kontact optimizes customer experience at all stages and becomes the key to efficient communications. With completion of compliance testing, customers can deploy Kontact with confidence that it has been tested in an Avaya lab." Richard Poulin, CEO, Komutel
"Komutel Kontact has undergone formalized interoperability testing," said Eric Rossman, vice president, developer relations, Avaya. "Working with independent technology companies to assess compatibility through the Avaya DevConnect Program helps us ensure that Avaya customers can confidently upgrade and leverage the latest technologies from Avaya." Eric Rossman, vice president, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
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Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
About Komutel inc:
Komutel is an Enterprise Communication Software Developer, specializing in the development and marketing of open-ended and innovative solutions in the telecommunications sector. Komutel, leader in network and platform integration solutions (IT, VoIP, UC, Voice Mail, Mobility, Radio), is a recognized provider of user friendly, versatile and value added solutions. Komutel customers span across many industry sectors such as Health Care, Finance, Insurance, Public Safety, Education and more.
Published: Wednesday, May 11, 2016