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News : KONE Strengthens Its Partnership With Orange Business Services and Migrates Its Contact Center Infrastructure to the Clo

#contactcenterworld, @orangebusiness

Paris, France, Feb 24, 2021 -- KONE, a global provider in the elevator and escalator industry, has strengthened its partnership with Orange Business Services by moving its global contact center solution to the cloud. This is part of KONE’s ongoing commitment to delivering a high-quality end user experience worldwide.

KONE customer care centers are a vital component for customer service, both for the end-user and direct business customers. They play a strong role in overseeing critical elevator operations, service records and technical data.

By moving the contact center infrastructure to the cloud, KONE will be able to benefit from scalability, flexible omnichannel capabilities, intelligent call routing and built-in security. The contact center can handle email, voice, and alarms for sites around the world and is integrated into KONE’s remote monitoring platform.

"Orange Business Services is playing an important role in helping us with our digital transformation by migrating our contact center solution to the cloud. This will further enhance our customer experience and pave the way for further innovation in our customer support service," said Antti Koskelin, Chief Information Officer, KONE.

As part of the agreement, Orange has established five contact center hubs globally to simplify and optimize the organization, moving away from a site-based infrastructure to the cloud. The solution spans 35 contact center sites across all continents.

"We are honored to have KONE’s continued trust to improve and innovate its business-critical customer support function. Our global cloud expertise and experience will provide KONE with an optimized and flexible solution, offering improved scalability, cost-improvements and potential for innovation," said Fabrice de Windt, Senior Vice President, Europe, Orange Business Services.

#contactcenterworld, @orangebusiness

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Orange Business Services:
Company LogoOrange Business Services is the enterprise communications arm of France Telecom.
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Today's Tip of the Day - Factors When Considering IP

Read today's tip or listen to it on podcast.

Published: Friday, February 26, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.
PH: 612-601-1095

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
PH: 03333 660 160
 

New 2021 Membership

About us - in 60 seconds!

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Upcoming Events

Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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