News : Konecta Optimizes Debt Collection Campaigns with Altitude Solutions
Lisbon, Portugal, February 17th, 2016 -- Altitude Software, a global provider of omnichannel solutions to deliver customer experiences, announces that Konecta Brazil, a provider in contact center outsourcing solutions, reports an improved performance in debt collection campaigns using Altitude uCI solutions.
Konecta has been using Altitude solutions since its setup in Brazil. It needed a powerful solution that would provide functionality from the IP switch to call recording, to a powerful dialer optimized for debt collection campaigns. After some research on solutions in use elsewhere in the company, Konecta Brazil chose the Altitude uCI customer interaction management suite – with all the necessary functionality to efficiently pursue debt collection.
"Altitude is a global partner of Konecta. We were aware of the positive results of the Altitude solution being used by Konecta in Spain and, after a detailed analysis, we decided to go with that solution" says Rogério Queiroz, Operations Manager Konecta Brazil. "Our goal was not only to adopt the Altitude dialer but also other modules that could help optimize our debt collection campaigns and help us achieve competitive advantages in the market.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, February 19, 2016