News : Konica Minolta South Africa Launches Mobility Offering
Johannesburg, Nov 11, 2014 -- Konica Minolta South Africa clients across the country can now enjoy an entirely new and exciting aspect to the company's service delivery, as it launches its mobility project, which is comprised of two complementary systems – vCare and mobile.
vCare is a proprietary device relationship management system that connects to Konica Minolta bizhub or bizhub PRO devices, monitoring and recording the device's meter readings, technical performance, supply levels and more.
"Konica Minolta South Africa has successfully integrated its multifunctional devices into its SAP enterprise resource planning (ERP) system, meaning that the bizhub service process is becoming entirely proactive, something that will ensure optimum client uptime," says Chanelle La Cante, SAP CS & Mobility SME at Konica Minolta South Africa.
According to La Cante, by linking the bizhub devices to the organisation's ERP system via a secure Internet connection, hundreds of diagnostic areas within these machines can be continuously monitored.
Consumables, like toner, or parts that are about to reach end-of-life, can now be proactively ordered via direct communication with Konica Minolta South Africa's SAP ERP system, via vCare. The system then automatically logs services calls and dispatches information to field service engineers via their mobile devices, making for a completely seamless automated process.
The mobile devices used by Konica Minolta South Africa field service engineers can also be utilised to access information on any outstanding calls or spares that are currently in stock, as well as for GPS routing and recording meter readings.
Posted by Veronica Silva Cusi, news correspondent
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About Konica Minolta South Africa:
Recently named as international Konica Minolta Distributor of the Year for the eighth time, Konica Minolta South Africa is a leader in advanced document management technologies. Wholly owned by the Bidvest Group, the company focuses on complete business solutions, including production print systems, digital presses, multifunctional products (MFPs), managed print services, vertical application solutions and related services and supplies.
Published: Wednesday, November 12, 2014