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News : Koopid Enters the European Customer Experience Market with Trust

#contactcenterworld, @trustbusinessp, @koopidinc

London, United Kingdom, March, 2020 -- Trust Business Partners announced that it has expanded its strategic partnerships through a new agreement with Koopid Inc., an AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys.

Trust Business Partners will be the face of Koopid in the UK&I, representing the brand through sales and marketing activity, recruiting new channel partners, systems integrators and creating local European strategic vendor alliances.
 
"Customers today demand well-informed and intelligent conversations and companies are constantly looking at new ways to enhance services while improving time to resolution and reducing cost. Koopid is focused on providing seamless end-to-end customer experience management and will enable partner channels to grow additional revenue streams and service customers better. With Koopid, agents can interact with customers simultaneously on voice and digital channels and leverage virtual agents to complete transactions. We believe that with this partnership, customers we will be able to define the future of hyper-personalized customer journeys, resulting in significant improvements in time to resolution and cost of resolution," said David Pitts, Founder Partner at Trust Business Partners.

 
"Koopid’s out-of-the box, routing as well as agent desktop software enables agents to provide efficient and informed service through delivering context of current and historical interaction and intelligent agent suggestions," said Venkatesh Krishnaswamy, CEO, Koopid.
 
"Our customers have deployed solutions in domains like banking, citizen services, IT services, advisory services, travel, hospitality, healthcare and boutique retail. We hope that this relationship will further extend the significant lead that we enjoy in the communication space, while also expanding the Koopid footprint in the market," added Krishnaswamy.
 

About Trust Business Partners LLP:
Company LogoHelping businesses Simplify, Transform & Grow. Hands-on, business consulting, Channel Enablement, Sales Enablement, Strategy and Sales Operations. Specialists in building ecosystems and establishing in-country and global partnerships. Specialists in WORKPLACE TECH, CONTACT CENTRE, CUSTOMER EXPERIENCE, SALES, COACHING
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About Koopid:
Company LogoWe are obsessed with customer experience. And for many enterprises, the Contact Center is the nerve center for managing the customer experience. Koopid’s A.I-powered CX Orchestration platform transforms your contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels. Koopid enables the convergence of experience, workflow and human-in-the-loop.
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Today's Tip of the Day - Customer Satisfaction

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Published: Wednesday, March 11, 2020

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1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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