London, 11th June, 2020 -- Koopid.ai announced that it has expanded its strategic partnerships through a new agreement with Puzzel enabling Puzzel customers and partners to access Koopid’s AI-powered Customer Experience Orchestration platform, designed to enable seamless self-service customer journeys.
Koopid’s technologies can now be integrated into many contact centre solutions, enabling seamless transitions from AI-driven customer self-service to live human assistance on chat or voice, while providing agents with conversational context together with a record of current and historical interactions. This delivers an improved customer experience as well as operational benefits across both digital and voice channels.
Rob Wiles, Partner Channel Director at Puzzel, commented "Koopid are perfectly aligned to help our customers and partners with the increasing demand for instant and hyper-personalised experiences. Puzzel and Koopid can now deliver this experience via the customer’s chosen channel – Web, Mobile, Voice, Social or SMS. I’m really pleased to welcome them to our eco-system"
‘I am delighted to be partnering with Puzzel, where Koopid can provide an additional digital overlay on existing contact centres. Elegant customer-facing experiences utilising Koopid’s conversational UI + natural language for self-service, easily automates use cases by seamlessly extending the self-service journey to the contact centre agent. Working with Puzzel we can radically simplify Conversational AI implementations with Koopid’s no-code tools for business users." Said Venkatesh Krishnaswamy, CEO, Koopid.
"Our customers have deployed solutions in domains like banking, citizen services, IT services, advisory services, travel, hospitality, healthcare and boutique retail. We hope that this relationship will further extend the significant lead that we enjoy in the AI communication space, while also expanding the Koopid footprint in the European market," added Krishnaswamy.
We are obsessed with customer experience. And for many enterprises, the Contact Center is the nerve center for managing the customer experience. Koopid’s A.I-powered CX Orchestration platform transforms your contact center into a digital-first powerhouse, deftly blending intelligent automation and expert human touch across channels. Koopid enables the convergence of experience, workflow and human-in-the-loop.
Puzzel (formerly Intelecom) builds on 20 years’ heritage. It was one of the first pioneers to develop a cloud-based contact centre. Puzzel also encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today’s omni-channel and mobile environments. Headquartered in Oslo, Norway, Puzzel employs over 130 people who are all passionate about delivering innovative customer interaction solutions for contact centres and mobile environments.
Published: Thursday, June 11, 2020
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