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News : Korbyt Attains AWS Partner Network Select Tier to Deliver Visualization and Performance Management

#contactcenterworld, @KorbytGo, @awscloud

Dallas, TX, USA, Dec. 3, 2020 - Korbyt, a cloud workforce engagement platform provider,  announced it has attained AWS Partner Network Select Tier status. Through this achievement, Korbyt is able to deliver enhanced data visualization and performance management within Contact Centers using the Amazon Connect integration, and its solution now meets the AWS criteria as an AWS Well-Architected solution.

"AWS is an important solution provider for Korbyt as we drive contact center organizations toward a cloud-first communications approach," said Ankur Ahlowalia, Chief Executive Officer, Korbyt. "Becoming a Select Tier (Consulting/Technology) partner in the AWS Partner Network and achieving AWS well-architected status demonstrates our commitment to deliver high quality data visualization and performance management solutions within contact centers and validates that Korbyt offers a proven solution for AWS and Amazon Connect customers. We have over 300 contact center customers who value our solutions and I'm pleased to announce that Korbyt has successfully deployed an integration with Amazon Connect with a large Fortune 500 enterprise financial services company."

To support the seamless integration and deployment of these solutions, Korbyt was evaluated against the following five criteria to be recognized as an AWS Well-Architected solution: Operational Excellence, Security, Reliability, Performance, Cost Optimization. By demonstrating the deep skills and expertise to identify critical customer workloads and remediate any issues in a customer's AWS environment, Korbyt was selected to receive the AWS Well-Architected designation.

"With change a constant in today's business climate, organizations are looking for dynamic solutions that can meet their unique and evolving workplace communications needs," said George Clopp, Chief Technology Officer, Korbyt. "Known for being a high-quality platform for contact center data visualization and performance solutions, AWS and Korbyt customers can confidently implement Korbyt in the cloud with the assurance that it is aligned with AWS best practices and enables cost savings by reducing the support time and capital expense required for on-premises hardware."

#contactcenterworld, @KorbytGo, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Korbyt:
Company LogoKorbyt goes beyond traditional communications to help businesses increase productivity, efficiency and engagement through digital messaging. By combining best-in-class software, hardware, business applications and services, Korbyt offers a single point of accountability for integrated data visualization and real-time performance management. The company is headquartered in Dallas, Texas, with additional offices worldwide.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company Profile Page

Today's Tip of the Day - Customer Satisfaction

Read today's tip or listen to it on podcast.

Published: Friday, December 4, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 

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