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News : Korbyt Attains AWS Partner Network Select Tier to Deliver Visualization and Performance Management

#contactcenterworld, @KorbytGo, @awscloud

Dallas, TX, USA, Dec. 3, 2020 - Korbyt, a cloud workforce engagement platform provider,  announced it has attained AWS Partner Network Select Tier status. Through this achievement, Korbyt is able to deliver enhanced data visualization and performance management within Contact Centers using the Amazon Connect integration, and its solution now meets the AWS criteria as an AWS Well-Architected solution.

"AWS is an important solution provider for Korbyt as we drive contact center organizations toward a cloud-first communications approach," said Ankur Ahlowalia, Chief Executive Officer, Korbyt. "Becoming a Select Tier (Consulting/Technology) partner in the AWS Partner Network and achieving AWS well-architected status demonstrates our commitment to deliver high quality data visualization and performance management solutions within contact centers and validates that Korbyt offers a proven solution for AWS and Amazon Connect customers. We have over 300 contact center customers who value our solutions and I'm pleased to announce that Korbyt has successfully deployed an integration with Amazon Connect with a large Fortune 500 enterprise financial services company."

To support the seamless integration and deployment of these solutions, Korbyt was evaluated against the following five criteria to be recognized as an AWS Well-Architected solution: Operational Excellence, Security, Reliability, Performance, Cost Optimization. By demonstrating the deep skills and expertise to identify critical customer workloads and remediate any issues in a customer's AWS environment, Korbyt was selected to receive the AWS Well-Architected designation.

"With change a constant in today's business climate, organizations are looking for dynamic solutions that can meet their unique and evolving workplace communications needs," said George Clopp, Chief Technology Officer, Korbyt. "Known for being a high-quality platform for contact center data visualization and performance solutions, AWS and Korbyt customers can confidently implement Korbyt in the cloud with the assurance that it is aligned with AWS best practices and enables cost savings by reducing the support time and capital expense required for on-premises hardware."

#contactcenterworld, @KorbytGo, @awscloud

Posted by Veronica Silva Cusi, news correspondent

About Korbyt:
Company LogoKorbyt Anywhere is where employees find engagement and productivity. The platform’s content management system acts as an organization’s communications technology stack, enabling the user to reach everyone to deliver a personalized workplace experience. The solution can be used to: - send targeted communications that drive engagement; - Publish mission critical data that increases productivity; - Enable access to key enterprise systems and applications that unlock the digital workplace. Enable better business outcomes by reaching all employees through email, signage, desktop, or mobile screens delivering the right messaging and access to enterprise data driving productivity, regardless of location.
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About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Build In Training Time

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Published: Friday, December 4, 2020

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2023 Buyers Guide Translation Services

101 translations

Since 2002 101translations has been providing fast, reliable and cost-effective language translation services for a wide range of industries, including major players in the contact centre market. Our professionals have experience with the translation of materials such as training videos and interactive courses, conversation transcripts, legal documentation, websites, and much more.

We work into every language in the world, from Abkhazian to Zulu.

OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

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Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.

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