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#contactcenterworld, @KoreDotAI
Orlando, FL, USA, Sept. 14, 2021 -- Kore.ai, a conversational AI software company, announced the launch of the newest version of their product, Kore.ai BankAssist, an omni-channel conversational virtual assistant that automates the most common retail banking customer needs to drive experiences.
Today, banks face the unprecedented challenge of effectively catering to a significant rise in customer requests, while also looking for new ways to deepen customer relationships in an increasingly experience-driven world. Wait times are sharply increasing, driving down customer satisfaction, while the rise of social media puts even more pressure on banks to meet customer needs on their preferred conversation channels.
The current industry challenge is the existing call center operating model, which places hundreds of agents in small spaces. Kore.ai has identified the need to reinvent this model, which has been particularly strained due to the unique challenges presented by the pandemic. Prevailing interactive voice response (IVR) technologies, however, aren't able to deliver a natural conversational customer experience. Most rely on identification of keywords or have very limited routing trees based on pressing digits, often leaving customers frustrated and wanting to speak or chat with a live operator. As an AI-first, this conversational virtual assistant solution is purpose-built for banking customers, and meets these challenges head-on.
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BankAssist is an enterprise-class, virtual assistant that is designed to automate highly accurate natural conversations with maximum containment to drive extraordinary customer experiences via voice and other digital channels.
BankAssist is available in all of the financial institution’s channels - web, mobile, IVR, SMS, social media and live agents. Banking customers are able to start conversations in one channel and complete them in a different channel without losing context.
"BankAssist is the first retail banking CX solution that enables extraordinary experiences on both voice and digital channels," said Raj Koneru, Founder and CEO of Kore.ai. "BankAssist can be deployed fast into the market alongside our AI-first contact center solution to provide an omnichannel experience for customers, while banks use AI to automate and improve the customer and agent experiences."
#contactcenterworld, @KoreDotAI
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com
About Kore.ai Inc.:
Kore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
Published: Wednesday, September 15, 2021
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