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News : Kore.ai Launches AgentAssist for Zendesk Support

#contactcenterworld, @KoreDotAI, @Zendesk

Orlando, FL, USA, Apr 19, 2023 - Kore.ai, an enterprise conversational AI platform and solutions provider, announced the integration of its conversational AgentAssist with intelligent virtual assistant (IVA) automation for Zendesk, Inc Support. This AI virtual assistant for contact center agents expands the capabilities of Zendesk Support across digital channels by managing lead generation and sales processes through a conversational user experience.

At the start of a conversation on any channel, AgentAssist can look up customer information from CRMs and other third-party systems and provide call center agents with context based on customer goals. The launch of AgentAssist for Zendesk Support will decrease average handling time and increase contact center productivity via agent automation assistance, real time customer information, next-best-action suggestions, and automated case summaries.

#contactcenterworld, @KoreDotAI, @Zendesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Kore.ai Inc.:
Company LogoKore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
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About Zendesk:
Company LogoZendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
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Today's Tip of the Day - Share the Experience

Read today's tip or listen to it on podcast.

Published: Friday, April 21, 2023

Printer Friendly Version Printer friendly version

2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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