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News : Kore.ai Launches Conversational AI-powered Voice Gateway on Genesys AppFoundry

#contactcenterworld, @KoreDotAI, @Genesys

Orlando, Fla., October 10, 2023 – Kore.ai, a provider in generative and conversational AI platforms and solutions, announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now available as a Premium Application on Genesys AppFoundry™. Genesys AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.

Through this integration, Kore.ai enables Genesys customers to deliver customer service experiences within their contact centers. Leveraging generative AI (genAI) powered conversational IVR, the Voice Gateway routes conversations to appropriate voice and digital channels, answers customer queries 24/7x/365, and enables personalized self-service.

Kore.ai, a provider of Enterprise Conversational AI Platforms, helps companies deliver experiences for their customers, agents, and employees on voice and digital channels.

The Kore.ai Experience Optimization (XO) Platform combines conversational AI, contact center AI and Insights AI through a unified platform that helps businesses enhance customer satisfaction, improve operational efficiency, and drive better business outcomes.

"As a Genesys AppFoundry partner, Kore.ai will strive to help our joint customers deliver outstanding customer experiences," said Raj Koneru, CEO and Founder of Kore.ai. "The voice gateway powered by generative AI and conversational AI will become a critical differentiator for brands that leverage this technology to improve their market performance and competitive standing."

#contactcenterworld, @KoreDotAI, @Genesys


About Kore.ai Inc.:
Company LogoKore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Feasibility Of An IP Contact Center

Read today's tip or listen to it on podcast.

Published: Wednesday, October 11, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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