Orlando, Fla., October 10, 2023 – Kore.ai, a provider in generative and conversational AI platforms and solutions, announced that the Kore.ai Voice Gateway for Genesys Cloud CX is now available as a Premium Application on Genesys AppFoundry™. Genesys AppFoundry is a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.
Through this integration, Kore.ai enables Genesys customers to deliver customer service experiences within their contact centers. Leveraging generative AI (genAI) powered conversational IVR, the Voice Gateway routes conversations to appropriate voice and digital channels, answers customer queries 24/7x/365, and enables personalized self-service.
Kore.ai, a provider of Enterprise Conversational AI Platforms, helps companies deliver experiences for their customers, agents, and employees on voice and digital channels.
The Kore.ai Experience Optimization (XO) Platform combines conversational AI, contact center AI and Insights AI through a unified platform that helps businesses enhance customer satisfaction, improve operational efficiency, and drive better business outcomes.
"As a Genesys AppFoundry partner, Kore.ai will strive to help our joint customers deliver outstanding customer experiences," said Raj Koneru, CEO and Founder of Kore.ai. "The voice gateway powered by generative AI and conversational AI will become a critical differentiator for brands that leverage this technology to improve their market performance and competitive standing."
About Kore.ai Inc.:
Kore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, October 11, 2023
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