Orlando, FL, USA, Sept. 27, 2021 -- Kore.ai, a conversational AI software company, announced the launch of SmartAssist, an AI-native end-to-end Contact Center as-a-Service [CCaaS] solution. The solution comes integrated with the Agent Assist virtual assistant to help live agents understand past history/context, as well as an intuitive desktop console that enables agents to easily manage conversations.
Long hold and wait times can anger already frustrated customers, creating a poor user experience and negatively impacting customer satisfaction. Further, employing a full staff of live agents on a 24/7 basis is not only costly but also inefficient and prone to errors and increased wait times. Built on Kore.ai’s enterprise-grade no-code conversational AI platform, SmartAssist accurately responds to the most sophisticated conversations across voice or digital channels, automatically escalating conversations to live agents with seamless contextual continuity to move conversations forward towards successful outcomes.
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"Kore.ai SmartAssist empowers modern day contact centers to deliver an optimized customer and agent experience, efficiently resolving customers issues via voice or digital channels," said Raj Koneru, Founder and CEO of Kore.ai. "SmartAssist delivers on the promise of an AI-native contact-center that can be deployed quickly and flexibly, while also giving live agents a single workspace for comprehensive AI-powered assistance."
Posted by Veronica Silva Cusi, news correspondent
About Kore.ai Inc.:
Kore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
Published: Tuesday, September 28, 2021
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