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News : Kore.ai, mParticle Partner to Meet Increased Demand for Retail Shopping Personalization

#contactcenterworld, @KoreDotAI

Orlando, FL, USA, Jan, 2023 -- Kore.ai, a conversational AI and platform solutions company, and mParticle, an AI-native customer data platform for consumer brands, have announced a partnership to deliver an AI-first natural language processing (NLP)-based search engine and intelligent chatbots that personalize shopping experiences for retail customers.

Retail sales have skyrocketed in recent years, and it is estimated that its value will reach 8.5 trillion U.S. dollars globally by 2025. It's critical for brick and mortar and online stores to improve the consumer experience, and conversational AI can help meet this goal. The partnership will enable businesses with digital shopping interfaces to deploy NLP search assistants and intelligent chatbots powered with customer insights to boost service in areas, ranging from purchases to support.

Intelligent chatbots can be deployed on websites, mobile apps and in-store kiosks to drive better personalization and improve efficiencies through natural language-based product discovery and search, placing orders and reorders, abandoned cart reminders, tracking and fulfillment of orders, pricing and promotions, returns and self service support

"Brands are increasingly realizing the power of personalization across the company, beyond marketing," said mParticle Chief Product Officer Chee Chew. "Conversational AI has made great advances in understanding what a customer says. With the full 360 customer profile data and AI data platform that mParticle brings to this partnership, we will help conversational AI get the right answer for each individual customer."

"Digital marketplaces are discovering the transformative power of conversational AI in enhancing the shopping experience through personalized customer interactions and product recommendations," said Kore.ai CEO and Founder, Raj Koneru. "We are thrilled that Kore.ai and mParticle are joining forces to deliver personalized digital and voice chatbots that will provide an exceptional shopping experience to all customers, no matter their channel of choice."

Kore.ai will be launching RetailAssist, a conversational commerce assistant solution for the retail industry at the National Federation of Retailers (NRF) show in New York City on January 14, 2023. 

"Personalization can benefit consumers by helping them select the most suitable products, verify compatibility, and access coupons to drive loyalty leading to improved customer experience, increased revenue and reduced returns," said Kore.ai Senior Vice President and General Manager, Gopinath Polavarapu. "mParticle plays a crucial role by providing one of the most comprehensive and efficient platforms for aggregating and managing customer data based on factors such as demographics, spending profiles, preferences and transaction histories. This partnership will help to enable personalized shopping experiences at scale, from search to purchase, and coupon redemption to returns."

#contactcenterworld, @KoreDotAI

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com/news-releases/koreai-mparticle-partner-to-meet-increased-demand-for-retail-shopping-personalization-301719526.html


About Kore.ai Inc.:
Company LogoKore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
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About mParticle:
mParticle makes it easy to holistically manage customer data along the entire product and customer lifecycle. Teams across companies like Starbucks, NBCUniversal, Spotify and Airbnb use mParticle to deliver great customer experiences and accelerate growth by solving the foundational challenges that impede success at scale. Founded in 2013, mParticle is headquartered in New York City with employees around the globe.
Company RSS Feed   Company Profile Page

Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Monday, January 16, 2023

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2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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