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#contactcenterworld, @KoreDotAI
Orlando, FL, USA, Jan. 23, 2023 -- Kore.ai, a conversational AI platform and solutions company, announced the release of the Kore.ai Experience Optimization (XO) Platform Version 10.0. The upgrade enables easier and more open integration with global enterprise systems, allows businesses and individuals to deploy intelligent virtual assistants with minimal-to-no training, and can be continuously scaled and enhanced for high performance.
One of the key features that Kore.ai has introduced in this release is the ability to enable large language models (LLMs) such as OpenAI's GPT-3 and other generative AI technologies, simplifying the design, development and management of virtual assistants.
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"Our customers have been deploying highly complex use cases involving voice automation, personalization, omnichannel experience, and fulfillment," said Kore.ai CEO and Founder Raj Koneru. "This has underscored the need for a perpetual cycle of improvisation for virtual assistants in terms of ease of development, training, scalability, personalization, and performance, which we have addressed with some of the industry-first innovations in V10.0. Also, by creatively tapping into the potential of generative AI models like GPT-3 and other LLMs, we've paved the way for future innovations."
"Generative AI models can come up with contextual content based on pre-trained data," said Kore.ai Chief Technology Officer Prasanna Kumar Arikala. "These technologies greatly simplify the way virtual assistants are built and managed. This is a great step forward for the industry and will no doubt lead to better customer experiences."
#contactcenterworld, @KoreDotAI
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About Kore.ai Inc.:
Kore.ai is an enterprise chatbots platform which specializes in AI-rich conversational solutions designed to bring faster, actionable, more human-like communication back into the daily interactions enterprises have with their customers, workforce, systems, and things. With Kore.ai-built chatbots digital customer interactions become faster, smoother and more human, and the employee works simpler and more efficient.
Published: Tuesday, January 24, 2023
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