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News : Korean Telcos Close Down Call Centres Near COVID-19 Hotspot

#contactcenterworld, @sktelecom

Daegu, South Korea, March 16, 2020 -- South Korean telcos will close down their call centres in the city of Daegu until the end of the month to prevent the spread of COVID-19, the companies have announced.

The move by SK Telecom, KT, and LG Uplus follows recommendations from Daegu health authorities. The city has accounted for the majority of cases from the country and have been closely linked to gatherings of Shincheonji, a religious organisation based there.

SK Telecom has two call centres in the city with around 460 workers. 170 of these employees are already working from home, the company said. It said it would route the calls from Daegu to centres from other areas.

KT will also shut down its centre which staffs 570 workers. Calls from the area will be handled by chatbots, it said. LG Uplus, meanwhile, said its 400 workers in the city will work from home going forward.

The government has stepped up screening procedures for call centres nationwide following multiple cases originating from a single call centre in Seoul. 129 cases have been confirmed from the 1115 people that work in same building as the call centre and their families.

Seoul commenced a survey of some 527 call centres in the city and then began applying disinfection procedures for 523 of them last week following the incident.

The municipal government said 101 of the surveyed centres have enforced working from home policies and said it will promote these policies in a bid further contain the spread of the virus.

Separately on Sunday, SK Hynix said one of its employees at its factory in Icheon had contracted COVID-19 but was already in self-isolation. The company stressed that the employee's contraction of the virus has not disrupted work. Last month, the memory chip maker imposed quarantines on hundreds of its employees and increased screening procedures for its workers.

As of Monday, South Korea has 8,236 confirmed cases of COVID-19 with 75 dead.

#contactcenterworld, @sktelecom

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zdnet.com


About SK Telecom:
Company LogoSK Telecom Co., Ltd. is a South Korean wireless telecommunications operator, controlled by the SK Group, one of the country's largest chaebol. SK Telecom is a provider of mobile service in South Korea, with 50.5% of the market share as of 2008.
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Today's Tip of the Day - Cancel Training At Your Peril

Read today's tip or listen to it on podcast.

Published: Tuesday, March 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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