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News : KP Government Claims Receiving 100,966 Calls on Toll-free Emergency Helpline for Information

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Peshawar, Pakistan, May 28, 2020 -- More than 100,000 calls have been received on the toll-free emergency helpline no (1700) of the Chief Minister e-Volunteer Programme launched to provide free information and facilitation to the public in the prevailing coronavirus situation.

An official handout said under the initiative, professional volunteers telephonically provide free advice, information and facilitation to the public related to various services, including coronavirus awareness, health, psychiatry, pharmacy, rescue, municipal, women and children protection, etc.

The statement said during the period of one and half month (April 12 to May 22 ) up to 100,966 calls were received seeking information and advice.It said the callers were facilitated by the volunteers engaged under the Chief Minister E-Volunteer initiative being managed by the provincial Relief and Rehabilitation Department.In a statement, Chief Minister Mahmood Khan appreciated the efforts of the Relief and Rehabilitation Department for managing the operation of the E-Volunteer Programme.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thenews.com.pk


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Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - A Welcome Call

Read today's tip or listen to it on podcast.

Published: Friday, May 29, 2020

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 
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