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News : KPI Contact Center Clinches International Award

#contactcenterworld

Bangkok, Thailand, Apr, 2024 - KPI Contact Center recently won an international award at the APAC Awards 2023 held in Kuala Lumpur, Malaysia. The Silver Medal in the "Contact Center" category for Business Contribution that KPI received marks our first international award at this level within the Asia Pacific region.

The Contact Center Asia Pacific Awards 2023 serves as a platform to promote and support various organisations in developing quality customer service centres, and in elevating service quality to meet international standards in terms of convenience and speed. This enhancement is achieved through the use of modern technology, which helps develop the service process to meet customer needs and deliver the best possible experience, resulting in maximum customer satisfaction.

Suchavadee Sanganong, President of Krungthai Panich Insurance Public Company Limited or KPI, said, "Since its establishment in 2022, KPI Contact Center has been committed to continuous development to maximise its potential and deliver the best experience to our customers. Winning this international award represents both a challenge and a source of pride for us. It reflects our determination, perseverance, and and success in elevating our Contact Center to meet international standards."

"KPI Contact Center" adheres to development principles in four key areas: 1. Developing a process for monitoring the quality of Contact Center services; 2. Upgrading the knowledge and skills of customer service personnel and creating a suitable working environment; 3. Developing an operational plan to enhance customer satisfaction and deliver the best experience with the company; and 4. Introducing necessary technologies to improve work processes and enhance work efficiency.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bangkokpost.com


Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Monday, April 22, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 

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