News : KPN and Content Guru Enter into New Deal with Sanoma
Bracknell, UK, July, 2017 -- European media and learning company Sanoma has entered into a new deal with KPN and Content Guru. The new agreement defines Sanoma’s move from outdated, legacy systems to a single, centralized, Cloud Contact Center architecture for Sanoma Group companies in Belgium (VanIn) and the Netherlands (Aldipress).
VanIn and Aldipress’s previous contact center facilities were outdated and disparate. With two necessary new procurements to undertake, Sanoma Group saw the opportunity to take a strategic business-architectural approach, which would create a template for future customer engagement facilitites across its Group companies.
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Sanoma chose the storm(R) Cloud Contact Center, providing one central environment that can be set up and managed individually by any subsidiary organisations in any countries. Sanoma can now fulfil different locations’ needs, whilst operating a single integrated, multi-channel, contact center platform.
Arnold Preusterink, Service Manager Technical Services at Sanoma:
"Because storm works through the cloud, we can quickly deploy the solution and set and manage all our secondary branches separately. This gives us the flexibility to see what’s actually needed by location. All of our locations are also connected to each other via the cloud and we can manage the entire system from one place."
Posted by Veronica Silva Cusi, news correspondent
Source: Content Guru
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About Content Guru:
Content Guru helps organizations to communicate better, enabling them to satisfy the increasing expectations of both customers and colleagues. Our innovative cloud-based technology reduces the cost and complexity of managing diverse channels of communication, making it easy for organisations to give people access to relevant information – whether that comes from a person or a database. By allowing people to use the channel of their choice and work from any location, we allow organisations to drive transformational service improvements while making the most of their existing technology.
Published: Monday, July 24, 2017
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