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News : Kroger to Close Hamilton Call Center
Hamilton, OH, June 1, 2015 -- Part of The Kroger Co.’s expansion plans revealed Monday in Blue Ash includes the closing and relocation of a Hamilton pharmacy call center, Keith Dailey, a corporate spokesman for the grocery retailer, said.
Kroger expects to create a net new 649 jobs in Blue Ash in the coming years due to growth in distribution and office jobs. The company has purchased a 375,000-square-foot former IGA distribution center on Carver Road, which will be remodeled for the grocer’s needs in coming months, said Dailey.
The retailer is also subleasing a five-story office building from Citigroup, where it will establish a customer service center of excellence, also on Carver Road.
In addition to the 650 or so new jobs anticipated, an additional 100 jobs will relocate from a Hamilton call center facility at Vora Technology Park to the new customer service building, he said.
All Hamilton employees — which includes about 20 Kroger staffers and about 80 contract workers — have been offered the same jobs in Blue Ash, he said, where they’ll be more integrated with the company’s larger customer care team.
"Because the locations are only 30 miles apart, our hope is that all associates and contractors will choose to continue working with Kroger. We’ll transition associates to the Blue Ash location over the next couple of months," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Kroger
The Kroger Co. Headquartered in Cincinnati, Ohio, Kroger (NYSE:KR) is one of the nation's largest grocery retailers, with fiscal 2010 sales of $82.2 billion. The Kroger Co. spans many states with store formats that include grocery and multi-department stores, convenience stores and mall jewelry stores. We operate under nearly two dozen banners, all of which share the same belief in building strong local ties and brand loyalty with our customers. The Kroger Co., incorporated on April 3, 1902, is a retailer in the United States. The Company also manufactures and processes some of the food for sale in its supermarkets. As of January 28, 2012, the Company operated, either directly or through its subsidiaries, 2,435 supermarkets and multi-department stores, 1,090 of which had fuel centers. Approximately 45% of these supermarkets were operated in Company-owned facilities, including some Company-owned buildings on leased land. As of January 28, 2012, the Company operated 2,435 supermarket and multi-department stores under banners, including Kroger, City Market, Dillons, Jay C, Food 4
Published: Tuesday, June 2, 2015