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News : Kronos Improves Customer Service with Help from Salesforce

#contactcenterworld, @kronosinc, @salesforce

San Francisco, CA, USA, Sept, 2018 -- Salesforce (NYSE : CRM ), a global provider in CRM, announced that Kronos Incorporated—a provider of workforce management and human capital management cloud solutions—is using Salesforce to enhance its customer experience.

Kronos has provided software that helps organizations track the time employees work to ensure that everyone is paid properly, schedules are optimized, and organizations are better able to comply with complex labor regulations. Kronos also helps organizations hire employees, track their performance, run payroll and perform many other workforce-related tasks. As Kronos grew, it needed a comprehensive CRM solution that could scale and grow. That's why Kronos turned to Salesforce Sales Cloud, Service Cloud and Community Cloud – in addition to Salesforce Chatter – to connect, expedite, automate and improve the quality of its lead to nurture process.

"We needed a solution that could provide a single view of the customer in real-time to inform our sales and service people and delight our customers in alignment with our customer-first focus," said John McGregor, chief information officer, Kronos. "With Salesforce, we have a single platform for all customer information that helps us drive sales, deliver support, and assure customer success in ways we couldn't have predicted. With nearly all our new customer transactions in the Kronos Cloud, and many existing customers moving in the same direction, our transformation into a SaaS vendor and our implementation of Salesforce were incredibly important."

"The Kronos deployment was brilliantly orchestrated by Kronos – with multiple go-lives occurring at the same time and the whole rollout in swift fashion, resulting in an automated, end-to-end platform," said Pascal Yammine, SVP & GM, Salesforce CPQ & Billing. "By choosing Salesforce, Kronos now has a single-view of its customers, flexible sales and support processes, and an integrated billing system—powering an end-to-end customer engagement model and deeper customer relationships."

#contactcenterworld, @kronosinc, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Kronos Incorporated:
Company LogoKronos is a provider of workforce management solutions. Organizations turn to Kronos for help managing every phase of the employee relationship including staffing, developing, deploying, tracking, and rewarding the workforce. The end result is reduced costs, increased productivity, better decision-making, improved employee satisfaction, and alignment with organizational objectives.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - First Contact

Read today's tip or listen to it on podcast.

More Editorial From Kronos Incorporated

Published: Tuesday, September 11, 2018

Printer Friendly Version Printer friendly version

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Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

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Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors.

We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions.
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