News : KSEB Launches Centralised Call Centre at Pattom
Thiruvananthapuram, India, Nov 13, 2014 -- Lodging complaints with the Kerala State Electricity Board (KSEB) has just become easier. Power Minister Aryadan Mohammed inaugurated a centralised call centre in the KSEB HQ at Pattom.
This will enable KSEB officials to handle 50 calls at a time. The call centre will erase the public grievance that KSEB section offices never pick up the phone in an emergency, the Minister said. Complaints regarding power disruptions, damages to power lines, complaints regarding power thefts and the electricity bill can be conveyed through the call centre.
The centre is also equipped with an IVRS facility which enables a consumer to automatically lodge his/her complaint without the help of the call centre operator.
As of Wednesday, the services are available in more than 100 electrical sections in seven districts; Thiruvananthapuram, Kottayam, Thiruvalla, Changanassery, Shornur, Ottapalam and Kozhikode. Once the ongoing Restructured Accelerated Power Development and Reforms Programme (RAPDRP) is completed, the facility will be available throughout the state.
The Power Minister also inaugurated a data centre at the KSEB HQ, Pattom, which will enable the power utility to coordinate all its online activities from a centralised point.
Posted by Veronica Silva Cusi, news correspondent
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About Kerala State Electricity Board:
Kerala State Electricity Board Ltd is a public sector agency under the Government of Kerala, India, that generates,transmits and distributes the electricity supply in the state.
Published: Friday, November 14, 2014